Refund & Cancellation

1. Purpose

This policy sets out the terms and conditions that apply to cancellations, rescheduling requests, and refunds for training courses and consultancy services provided by First Aid & Safety Consultancy Ltd.

It is intended to be fair to both our clients and to our business, recognising that late cancellations and non-attendance have a direct impact on our operational planning, trainer availability, and costs.

2. Scope

This policy applies to:

• all first aid training courses (open and in-house);

• health and safety consultancy services;

• workplace risk assessments and audits;

• fire safety and manual handling training; and

• any other services provided by First Aid & Safety Consultancy Ltd.

This policy applies to all clients, whether individuals, businesses, or organisations, unless a separate written agreement is in place.

3. Booking Confirmation

A booking is confirmed only when:

• the client has received written confirmation from First Aid & Safety Consultancy Ltd; and

• full payment, or a deposit where applicable, has been received.

Provisional bookings held without payment do not constitute a confirmed booking and may be released without notice.

4. Cancellation by the Client

All cancellation requests must be submitted in writing to firstaidsafetyconsultancy@gmail.com. The notice period is calculated from the date the written cancellation is received.

The following cancellation charges apply:

More than 21 calendar days before the scheduled service
• No charge. A full refund will be issued, or the booking may be transferred to an alternative date at no cost.

Between 14 and 21 calendar days
• 50% of the total booking fee will be charged. The remaining 50% will be refunded, or the full booking value may be transferred to an alternative date.

Less than 14 calendar days
• 100% of the total booking fee will be charged. No refund will be issued; however, we will endeavour to offer a credit note or rescheduled date where operationally possible.

5. Failure to Attend

If a client or delegate fails to attend a confirmed booking without prior written notice (a "no-show"):

• 100% of the booking fee will be charged.

• No refund or credit will be issued.

• At our discretion, and subject to availability, we may offer a rescheduled date; however, an administration fee may apply.

6. Rescheduling

Requests to reschedule a booking must be made in writing to firstaidsafetyconsultancy@gmail.com and are subject to the following:

• Rescheduling requests made more than 21 calendar days before the scheduled service: one free-of-charge reschedule will be permitted, subject to availability.

• Rescheduling requests made within 14 to 21 calendar days of the scheduled service: a rescheduling administration fee of £25 (exc. VAT) will apply.

• Rescheduling requests made less than 14 calendar days before the scheduled service: a rescheduling administration fee of £50 (exc. VAT) will apply, and availability cannot be guaranteed.

We reserve the right to decline a rescheduling request if the request is made within 48 hours of the scheduled service start time.

7. Delegate Substitutions

Delegate substitutions (replacing a named attendee with another individual) are permitted at no charge, provided that written notice is given at least 48 hours before the scheduled service start time.

Substitution requests made with less than 48 hours’ notice will be considered at our discretion and may be subject to an administration fee.

8. Cancellation by First Aid & Safety Consultancy Ltd

We reserve the right to cancel or reschedule a booking in the following circumstances:

• insufficient delegate numbers for a scheduled open course;

• trainer illness or unavailability due to circumstances beyond our control;

• force majeure events (including, but not limited to, severe weather, natural disasters, industrial action, or government-imposed restrictions); or

• any other unforeseen operational circumstance.

Where we cancel a booking:

• we will provide as much advance notice as is reasonably practicable;

• a full refund of any fees paid will be offered; or

• an alternative date will be offered where possible.

We shall not be liable for any indirect or consequential losses arising from a cancellation by us, including travel, accommodation, or other associated costs.

9. Refund

Where a refund is due in accordance with this policy:

• refunds will be processed within 14 working days of the cancellation being confirmed;

• refunds will be issued via the original payment method where possible; and

• bank transfer or alternative arrangement will be agreed where the original method is unavailable.

10. Circumstances Where Refunds Will Not Normally Be Provided

Refunds will not normally be provided in the following circumstances:

• where a delegate fails to attend without prior written notice;

• where a cancellation is made within the 100% charge period (less than 14 calendar days);

• where a delegate is asked to leave a course due to disruptive, unsafe, or inappropriate behaviour;

• where a delegate arrives late and is unable to complete the course due to their own lateness; or

• where the client has received a credit note or rescheduled date in lieu of a refund.

11. Exceptional Circumstances

We recognise that genuine, unforeseen circumstances can arise. In cases of serious illness, bereavement, or other exceptional situations, we will consider requests for a refund, credit note, or rescheduled date on a case-by-case basis.

Such requests must be submitted in writing to firstaidsafetyconsultancy@gmail.com and, where appropriate, may require supporting documentation (for example, a medical certificate).

We are not obligated to grant an exception, but we will act reasonably and with compassion in all cases.

12. How to Request a cancellation or Refund

To request a cancellation, reschedule, or refund, please contact us in writing:

• Email: firstaidsafetyconsultancy@gmail.com

• Post: First Aid & Safety Consultancy Ltd, Greater Manchester, England, United Kingdom

Please include the following information in your request:

• your full name and contact details;

• the booking reference or confirmation number;

• the date and type of service booked;

• the reason for your cancellation or refund request; and

• your preferred resolution (refund, credit note, or rescheduled date).

We will acknowledge your request within two working days and aim to resolve it within 14 working days.

Client Satisfaction Guarantee

We are committed to delivering high-quality training and consultancy services. If you are not satisfied with the service you have received, please contact us within 14 days of the service date and we will work with you to find a suitable resolution.

This commitment does not affect your statutory rights as a consumer.

13. Contact Us

First Aid & Safety Consultancy Ltd

Greater Manchester, England, United Kingdom

Email: firstaidsafetyconsultancy@gmail.com

Telephone: 07818 855563