Privacy Policy

1. Introduction

1.1 First Aid & Safety Consultancy Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including when you visit our website, make a booking, or contact us about our services.

1.2 Please read this policy carefully. By using our website or engaging our services, you confirm that you have read and understood how we handle your personal data.

1.3 This policy is issued in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

2.1 First Aid & Safety Consultancy Ltd is the data controller responsible for your personal data.

2.2 Business Location: Greater Manchester, England, United Kingdom

2.3 Email: firstaidsafetyconsultancy@gmail.com

2.4 Telephone: 07717 117494

2.5 If you have any questions about how we use your personal data, please contact us using the details above.

3. Information We Collect

3.1 We may collect and process the following categories of personal data:

(a) Personal Details: Your name, job title, company or organisation name, and address.

(b) Booking Information: Details relating to the courses or services you have booked, including delegate names, numbers, and any specific requirements.

(c) Payment Information: Billing details necessary to process payments for our services. We do not store full card details; payments are processed securely through authorised payment providers.

(d) Communications: Records of any correspondence you send to us, including emails and enquiry forms.

(e) Website Information: Technical data relating to your use of our website, including your IP address, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

4. How We Collect Information

4.1 We collect information in the following ways:

(a) Directly from you, when you complete an enquiry form, make a booking, contact us by email or telephone, or correspond with us in any other way.

(b) Automatically, when you visit our website, through the use of cookies and similar technologies.

(c) From third parties, such as referrals from partner organisations or publicly available sources, where this is relevant to our services.

5. How We Use Your Information

5.1 We use your personal data for the following purposes:

(a) to process your bookings and deliver our training and consultancy services;

(b) to manage our relationship with you, including responding to enquiries, sending confirmations, and providing updates;

(d) to send you information about our services, offers, and updates where you have consented or where we have a legitimate interest in doing so;

(e) to comply with our legal obligations; and

(f) to improve our website and services based on usage data.

6. Lawful Basis for Processing

6.1 We rely on the following lawful bases to process your personal data:

(a) Contract: where processing is necessary to fulfil a contract with you, or to take steps prior to entering into a contract at your request.

(b) Legitimate Interests: where processing is necessary for our legitimate interests in running and growing our business, provided those interests are not overridden by your rights.

(d) Consent: where you have given clear consent for us to process your data for a specific purpose, such as receiving marketing communications.

7. Sharing Your Information

7.1 We do not sell or rent your personal data to third parties. We may share your data with:

(a) Service providers who assist us in delivering our services, such as payment processors, email providers, and IT support, all of whom are bound by confidentiality obligations.

(b) Regulatory bodies or law enforcement agencies where we are legally required to do so.

7.2 Where we share data with third parties, we ensure that appropriate data protection agreements are in place.

8. Data Security

8.1 We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

8.2 Where we have given you (or where you have chosen) a password that enables you to access certain parts of our services, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.

8.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any such transmission is at your own risk.

9. How Long We Keep Your Information

9.1 We will retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

9.2 In general, we retain:

(a) booking and financial records for a minimum of six years, in accordance with our legal and tax obligations;

(b) training records and certificates for a minimum of three years; and

9.3 When your data is no longer required, it will be securely deleted or anonymised.

10. Your Rights

10.1 Under the UK GDPR, you have the following rights in relation to your personal data:

(a) Right of access: you have the right to request a copy of the personal data we hold about you.

(b) Right to rectification: you have the right to request that we correct any inaccurate or incomplete data we hold about you.

(d) Right to restriction of processing: you have the right to request that we restrict the processing of your data in certain circumstances.

(e) Right to data portability: you have the right to receive a copy of your data in a structured, machine-readable format in certain circumstances.

(f) Right to object: you have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis.

(g) Rights relating to automated decision-making: you have the right not to be subject to decisions made solely by automated processing where those decisions have a significant effect on you.

10.2 To exercise any of your rights, please contact us at firstaidsafetyconsultancy@gmail.com. We will respond to your request within one calendar month.

10.3 You will not normally be charged a fee when exercising your rights. However, if a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee.

11. Cookies

11.1 Our website uses cookies to distinguish you from other users and to improve your experience. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree.

11.2 We use the following types of cookies:

(a) Strictly necessary cookies: these are cookies required for the operation of our website.

(b) Analytical/performance cookies: these allow us to recognise and count the number of visitors and to see how visitors move around our website when using it.

11.3 You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

12. Third-Party Websites

12.1 Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We encourage you to read the privacy policies of any third-party websites you visit, as we are not responsible for their privacy practices.

13. Complaints

13.1 If you have any concerns about how we use your personal data, or if you believe we have not complied with this policy, please contact us in the first instance at firstaidsafetyconsultancy@gmail.com.

13.2 We will respond to valid requests within the timescales required by law.

(a) Information Commissioner's Office
(b) Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
(c) Telephone: 0303 123 1113
(d) Website: www.ico.org.uk

14. Changes to This Privacy Policy

14.1 We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you by email. The date at the top of this policy will always reflect when it was last updated.

14.2 We encourage you to review this policy periodically to stay informed about how we protect your personal data.

15. Contact Us

15.1 If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

(a) First Aid & Safety Consultancy Ltd

(b) Greater Manchester, England, United Kingdom

(d) Telephone: 07818 855563